Mission/Vision

OIC / SEL

Administrative Services

Dental Department

Ancillary Services

Dam Neck Annex

Operational Services

Primary Care

Special Assistants

Prospective Staff Members

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The Patient and Guest Relations Division was established to ensure that patient care is delivered in a professional and courteous manner, respecting the dignity and rights of our patients and staff.

The division manages the Patient Relations Program which, is designed to assist both our staff and patients by providing a structured approach to resolving concerns, forwarding suggestions and routing compliments.

The Patient Relations Program concept focuses on positive communication skills and behaviors, which can defuse potentially explosive situations and specific techniques that can positively enhance the patient/staff experience. The effectiveness of the program is attained through the use of Patient Contact Representatives (PCR) which are assigned to specific areas and can usually resolve most patient concerns as they occur. Patients are referred initially to the respective PCR whenever feasible. When attempts to solve problems fail at the PCR level, the PCR seeks the assistance of their Leading Petty Officer/Leading Chief Petty Officer, Division Officer, or Department Head as appropriate.

For additional in-depth information visit the Portsmouth Naval Medical Center Patient Contact information page.

You may also comment via the Patient and Guest Relations Feedback Form.

The Process Improvement Coordinator is responsible to the Officer in Charge for providing guidance on the Clinic's Performance Improvement Plan. This plan is to provide a collaboratively planned, systematic, organization-wide approach to designing, measuring, assessing and improving organizational performance. The Plan outlines the philosophy, principles, organizational structure, priorities, and approach to be utilized in fulfilling our purpose.

The Process Improvement Coordinator can be reached at 953-3880 for further information/guidance.

The Chief Master at Arms (CMAA) is responsible for planning, implementing, enforcing, and supervising the physical security and loss prevention program at the clinic.

Additionally the CMAA is responsible for the clinic Master-at-Arms force. Their responsibilities include, but not limited to, implementation and enforcement of the physical security and loss prevention program at the clinic.