Hospital Seal with American Flag. Naval Medical Center Portsmouth, VA. 620 John Paul Jones Circle, Portsmouth, VA 23708-2197. Phone: 757-953-5000 / DSN: 377-5000.
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Mission, Vision, Guiding Principles

MISSION

Support readiness with quality healthcare for our beneficiaries, and education and training for our staff.
VISION

First and finest! A bold and creative organization providing unparalleled healthcare support of our national security. The first choice of patients, staff, and the leadership of tomorrow.
GUIDING PRINCIPLES

      1. Embrace Navy core values of honor, courage, and commitment.
      2. Treat people with professionalism, respect, dignity, and compassion.
      3. Partner with the patient to do the right thing.
      4. Promote health and wellness.
      5. Encourage professional growth of our staff
      6. Pursue continuous improvement and growth across the organization.
      7. Optimize effective and efficient use of resources.
      8. Encourage innovation in pursuit of excellence.
      9. Enjoy what we do.
      10. Build a legacy of indispensable service and education.

Readiness, Health Care Delivery

Education, People

READINESS

Readiness is why we exist. Our fighting forces must be fit to perform their mission. NMCP platforms must be prepared to support our fighting forces at all times.

Goals and objectives:

  1. Optimize the wellness of our fighting force.
    1. Meet all active duty medical requirements.
    2. Interface regularly with operational medical departments.
    3. Continuously improve services to the Fleet and Fleet Marine Force.
    4. Continually increase our emphasis on preventive care.
  1. Exceed our line customers’ expectations.
    1. Identify the line commanders’ expectations.
    2. Continuously measure their satisfaction
    3. Develop processes to continually increase satisfaction.
  1. Maximize internal readiness for all contingencies.
    1. Maximize operational readiness (C status) including personal readiness (P status) and training (T status).
    2. Ensure people are assigned to the right operational platforms.
    3. Train for contingency requirements.

HEALTH CARE DELIVERY

NMC Portsmouth will improve the delivery of health care and will align resources to exceed the expectations of our customers.
TRICARE Prime enrollment is our principal tool for managing the health care benefit.
Managing the health of our patients requires the best use of preventive medicine, health promotion, and disease management.
Timely access to appropriate medical care is a key element of the health care benefit.
Accurate and timely information is critical to successful management of the health care benefit.

Goals and Objectives:

  1. Enhance services and promote wellness
    1. Determine the services wanted or needed by our customers.
    2. Determine the best times and locations to deliver both primary and specialty outpatient care.
    3. Identify and implement best business practices to provide the types of care needed at the appropriate times and locations.
    4. Continually increase our emphasis on preventive care.
  1. Optimize MTF Utilization.
    1. Maximize MTF enrollment.
    2. Use enrollment as a tool to optimize health care delivery.
    3. Create the desire for our beneficiaries to enroll with us.
    4. Create the desire for all our customers to use our services.
  1. Maximize Access.
    1. Continually identify and eliminate barriers to access.
    2. Comply with TRICARE access standards.
  1. Promote Informatics.
    1. Develop and use information that supports, enhances, and measures clinical services, performance, and outcomes.
    2. Develop and use information that supports, enhances, and measures enrollment and marketing.
    3. Develop and use information that supports, enhances, and measures access.
  1. Continuously Improve Quality.
    1. Continuously monitor and improve patient satisfaction.
    2. Identify and meet or exceed quality benchmarks for health care services.
    3. Use outcome measurement as a gauge of the quality of delivered care.

EDUCATION

Our people and their education are the intellectual capital of our institution. High quality education of our people translates into greater professional achievement and excellence in patient care. We will educate our people to the fullest extent of their capability, enhancing their professional lives, the lives of our patients, and the reputation of Naval Medical Center Portsmouth. Through education, we will prepare the next generation of Navy healthcare leaders.

Goals and Objectives:

  1. Become the institution of choice for graduate medical education (GME) in the Military Healthcare System.
    1. Enhance fellowships and residencies.
    2. Improve quality as measured by outcomes in GME programs.
    3. Encourage and recognize research and other scholarly activity.
    4. Teach the military-unique GME curriculum.
    5. Aggressively market our GME programs.
  1. Become the institution of choice for non-physician professional education.
    1. Enhance educational opportunities.
    2. Improve quality as measured by outcomes in these programs.
    3. Encourage and recognize research and other scholarly activity.
    4. Teach the military-unique curriculum.
    5. Aggressively market our non-physician programs.
  1. Improve the quantity, quality, and outcomes of our internal training programs.
    1. Identify and implement required training.
    2. Develop effective alternative methods of training.
    3. Optimize resources for training.

PEOPLE

People are critical to accomplishing Naval Medical Center, Portsmouth’s mission. Their professional needs must be satisfied. Their work environment must be challenging and supportive, providing clear objectives and valuing the contributions of all. Their commitment must be reinforced by effective communication, teamwork, respect, and outstanding leadership. The entire staff is the overarching team, composed of many smaller, multi-level and multi-dimensional teams working toward the primary goals of the organization.

Goals and Objectives:

  1. Communicate Effectively.
    1. Encourage exchange of ideas and open, honest feedback.
    2. Ensure staff understand and support the command mission and objectives and their role, responsibility, and accountability for accomplishing them.
    3. Communicate on multiple levels: upward, downward, and laterally throughout the chain of command.
  1. Cultivate Teamwork.
    1. Increase the use of integrated teams.
    2. Give every member of the team the tools and training to excel.
    3. Recognize and reward effective teamwork, innovation and creativity.
  1. Enhance Job Satisfaction.
    1. Solicit and use input from stakeholders for management decisions.
    2. Ensure a working environment of mutual respect and cooperation for all staff.
    3. Promote professional growth, development, and provide opportunities for enhanced skill utilization.
    4. Maximize opportunities for recognition, promotion, career progression, and retention.
  1. Improve Staff Quality of Life.
    1. Improve and enhance the physical surroundings of NMCP to promote a sense of well being, both at work and off-duty.
    2. Actively pursue health and preventive medicine for our staff.
    3. Identify and pursue quality of life initiatives for our staff.
  1. Celebrate the Military Lifestyle.
    1. Emphasize the military lifestyle, fostering military traditions and customs.
    2. Promote pride in our roles as military members and civilians in support of military forces, and cultivate a strong sense of the roots and traditions of our professions.
      3.

Last Updated: 10-Jun-2005

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